SHIPPING

Shipping cost – Free shipping.

We do not charge anything for shipping.

DELIVERY TERMS

Free shipping.

We use DHL or FedEx to deliver the products.

CANCELLATIONS

Can I cancel the order?

All orders will be automatically processed and shipped immediately after placing the order. If you want to cancel an order, please send a cancellation request via email within 2 hours after placing the order. If the order has not been shipped, you will get a refund. Once transportation is arranged, it can not be canceled.

PARCELS DAMAGED IN TRANSIT

If you find a parcel damaged in transit if possible reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact service with the next step.

All sales with zalestime.com are final. zalestime.com is a ship-to-verify and consignment marketplace, meaning all items we carry and offer on this site are generally provided by independent owners. Once an item sells, either online or in one of our stores, the owner receives payment for their merchandise. Therefore, we are unable to process returns or exchanges.

If you have any questions with regard to the sizing or condition of a specific product on our site, please contact us before committing to purchase.

If your product is damaged or defective, please kindly email us with your issue along with your evidence. We will look into this issue and provide you with the best solutions suitable as soon as possible.

Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.

Please contact us if you have any questions.

Thank you for your understanding,